Frequently Asked Questions
What lanes and regions do you specialize in?
As an asset-based carrier, we primarily operate:
- Primary Lanes: All 48 contiguous states with strong coverage in the Midwest and Southeast
- Equipment Types: 53' Dry Vans, Reefers, and Power Only services
- Dedicated Fleets: Available for consistent lanes with volume commitments
How many trucks/power units do you operate?
Our current fleet consists of:
- 150+ company-owned power units (2020 or newer models)
- 300+ dry van and reefer trailers
- 50+ owner-operators under contract
- 24/7 dispatch team managing operations
We maintain 98% trailer-to-tractor ratio to minimize downtime.
What insurance coverage do you carry?
We maintain full insurance coverage as an asset-based carrier:
- Auto Liability: $1,000,000 minimum
- Cargo Insurance: $100,000 (can increase to $250,000 for high-value loads)
- General Liability: $2,000,000
- Trailer Interchange: When applicable
Certificates of Insurance (COI) available immediately upon request.
How do you ensure temperature control for reefer loads?
Our reefer operations include:
- Pre-trip inspection of all refrigeration units
- Real-time temperature monitoring with 24/7 alerts
- Dedicated reefer maintenance team
- Backup power units for critical shipments
- Detailed temperature logs available upon delivery
What's your load booking process?
Simple 3-step process:
- Submit Request: Email dispatch@277logistics.com or call 704-426-2929
- Confirmation: Our team responds within 15 minutes with rate confirmation
- Execution: We provide driver details and ETA within 20 minutes of booking
After-hours emergency dispatch available 24/7/365.
What are your payment terms?
We offer flexible payment options:
- Standard: Net 30 days (approved credit)
- QuickPay: 2% fee for payment within 3 business days
- New Customers: Prepayment or C.O.D. for first 2 loads
All invoices include digital PODs and signed BOLs.
What safety measures do you have?
Our safety program includes:
- ELD-compliant fleet with GPS tracking
- CSA score maintained below national average
- Quarterly driver safety training
- Pre-pass and weigh station bypass
- 24/7 driver monitoring
How are claims handled?
Our claims process:
- Notify info@277logistics.com immediately with load details
- We acknowledge receipt within 2 business hours
- Full investigation completed within 5 business days
- Resolution or payment within 15 days of claim approval
Average claims resolution time: 7 business days.